Statistics show 93% of customers will pay more if they receive high quality customer service when making a purchase.
Regardless of your employees role, every employee and Manager must be equipped with the necessary skills to communicate with your Customers in person, on the phone and via email. Companies around Australia and the world are reassessing all aspects of their business and the need for improved Customer Service and as such the need for business communication skills is paramount.
Your team of Staff are your most valuable asset and need to be invested in accordingly. Developing their skills is the greatest investment a business can make and the returns are invaluable.
Australian Business Owners are only just now realising the huge advantages of using a Customer Service Training provider to improve the quality of their Staff and the Customer Service Experience they deliver. There is an obvious need for an effective education process and at Focus Plus we have the solution.
Our Training Programs are developed to ensure your Customers not only return but also increase their average spend with you and most importantly recommend you to their family and friends. This is the true gauge as to the standard of the Customer Experience you deliver.
All our training packages include an initial* monitoring program to assess and evaluate the needs of those involved in the training sessions. By conducting monitoring programs we can identify strengths and weaknesses and ensure we target the correct areas before training begins guaranteeing all training is relevant to your Staff and your business.
*A once only program will be completed at all sites/stores involved in the training program free of charge. Conditions apply.
* Additional monitoring programs can be arranged and will include loyalty bonuses/discounts for all our training partners. Our Partners currently utilising our Monitoring services are also eligible for loyalty bonuses/discounts when commencing a Training Package.
Our philosophy to training is one of education through enjoyment.
Our training practices have taught us that sharing our experience and knowledge in a fun and enjoyable environment ensures more is taken away from each session and therefore ultimately providing better value to our clients and participants.
By sharing our experiences and providing business solutions tailored specifically to the needs of your team, we ensure all our training programs are real world identifiable and easily implemented in any situation.
Many tangible benefits come from our training sessions. Your staff will be more confident and assertive in dealing with a variety of situations and gain inner strength. Their new skill set enables them to Serve their Customers in a variety of industry specific situations with ease.
Their new sense of empowerment will assist them in dealing with time sensitive matters to reduce Customer wait times, they will be more confident and assertive and know how to deal with Customers that previously they may have dreaded and perhaps avoided due to a lack of skills and confidence.
‘Knowledge is power’ and it will improve the Customer Experience and your bottom line.
All training sessions and materials are designed to incorporate handling both face-to-face and phone contact with Customers together with modules for web based/email/social media etiquette for business correspondence.
For more information please call our office on 1300 766 545 or complete the enquiry form.