HOW WE CAN HELP YOU

A Personalised Mystery Shopping Program - So how does it all work?

Focus Plus Service Auditors can provide you with the answers you are looking for to your Customer Service standards!

8 EASY STEPS TO CUSTOMER SERVICE MONITORING!

STEP 1    Contact Focus Plus with your Service Audit requirements

STEP 2    Focus Plus will create a Tailored Package of Service Audit products to match your business

STEP 3    Sign the Program Creation Agreement

STEP 4    Focus Plus creates your personalised Audit Surveys which are then sent to you for approval

STEP 5    Sign Annual Engagement and Confidentiality Contracts

STEP 6    Commence Auditing at mutually agreed time

STEP 7    Focus Plus compiles the results in personalised reports for your examination

STEP 8    Focus Plus maintains regular contact to ensure your business needs are always being met!

“WE JUDGE SALES PROCESS - NOT HUMAN NATURE”