FREQUENTLY ASKED QUESTIONS

How do I get started with auditing my staff?
It's easy. We have a meeting with you to find out the individual needs for your business and can start creating your Audits right away.

How long does the Program Creation process take?
We are a flexible business and can work within your schedules to meet your deadlines. It all depends on the size and complexity of the Audit you need, but we always aim to meet your time frame.

How often should we do a Service Audit?
We have found that the most beneficial program is to Audit at least monthly. Regular Audits will give you a consistent and more balanced appraisal of your Customer Service Standards.

Are you allowed to Audit my competitors?
Yes. Because we are simply enquiring about their products or services there is no problem with shopping the competition.

What is the advantage of monitoring our service?

The benefits are limitless! The most important place you will see benefits is the bottom line. Happy customers simply come back time and time again and what business doesn't want and need that!

Why reward my staff?
Staff should be recognised for going the extra mile as happy staff are productive staff. They provide great service, which in turns creates higher profits and keeps the customers coming back.

Why are Phone Customer Service skills important?
A phone enquiry is a stepping stone to a sale. This experience needs to be positive or a potential sale could be lost.

What staff rewards are available?
Anything you want! The only limits to the Focussing on You program is your imagination! We can arrange anything to suit your budget without all the hassles.

Do my Audits include how my store looks?
Yes, because your Audit is personalised from the outset, it can cover any aspect of your business.

What is an In Store Audit?
It's not a secret. All staff and management know when we will arrive to complete the audit. It evaluates the overall appearance of the site, your staff and display areas and much more.

How do I find out if my existing customers are satisfied?
Our Post Purchase Audit is a great way to accurately assess your customer satisfaction with all your existing clients. You simply provide us with your client data base and we contact all your customers for feedback on their shopping experience.

Is what you find out about my business kept confidential?
Absolutely! We have a very strict Privacy and Confidentiality policy at Focus Plus and you can read all about our procedures by clicking here.