WELCOME TO FOCUS PLUS SERVICE AUDITORS

Focus Plus Service Auditors is an independent Customer Service Monitoring Company which provides your business with a clear and concise evaluation of the standards of your Customer Service.

 

Focus Plus generates a personalised 'Mystery Shopping' Program tailored for your business. Performed on a regular basis, 'Mystery Shopping' Audits encourage staff integrity and accountability, ensuring staff are projecting the right image. All programs are created to coincide with your KPI's*, merchandise placement and promotional activity.

Service Auditing gives your business that competitive edge. Focus Plus Service Audits are best used as a tool for Staff development and training, perfect product placement and to promote positive customer relationships.

With 'brand loyalty' becoming a thing of the past and 'price matching' common in all market sectors, the one thing that sets you apart from your competition is your Customer Service and the level of satisfaction your customers feel.

As you know it is the little things that make all the difference!

 

*******************************************************************************************************

  

       Focus on End of Financial Year Competition!       

 

 

WIN A HALF PRICE

CUSTOMER SERVICE MONITORING PROGRAM!

 

That's right - Win your own tailored Program for HALF PRICE for three months! Enter the Focus Plus EOFY Competition and you could be enjoying half price Service Monitoring for your business! Enter before June 30th for your chance to win this amazing prize. Just in time for the new financial year!

 

Prize drawn on 1st July 2009 and winners contacted by 5pm.  ENTER NOW!

 

If you are not the lucky winner of our first prize, then you have another chance to win in our competition...

 

Second Prize - 10% off your own personalised Customer Service Monitoring Program.

 

To Enter Click HERE!

 

*For Competition Terms & Conditions click here.

 

 ***************************************************************************************************

 

 

What is Customer Service Monitoring? Also known as Mystery Shopping or Secret Shopping, Customer Service Monitoring is the appraisal of Staff performance in Customer Service during the shopping experience. While posing as a potential customer, Focus Plus agents record all aspects of the sales process on a personally designed Service Audit. The data is collected and entered in our strict Quality Control Program. Confirmed data is recorded into specifically designed reports for Management examination.     Don't lose your potential customers once they have approached your business. It is 6-7 times more expensive to gain a new customer than it is to retain the one in front of you!

Why Monitor My Customer Service? Your Customer Service is what sets you apart from your competitors. You need to know it is of the highest quality at all times to maximise all sales opportunities. By monitoring and measuring Customer Service performance regularly, you can pinpoint your Employees weakness and strengths during the sales process. A large percentage of a company budget is concentrated on training and advertising. By monitoring Customer Service and sales process we assess how well Staff use the training tools they have been given. It is vital that all Staff are proficient in Cross Selling, Up Selling and Following Up as foundation sales skills. The constant monitoring of Customer Service assists in developing programs to increase company profits, achieve motivated and enthusiastic staff and most importantly satisfied and returning customers.     *KPI's Key Performance Indicators

 

---